fb012 Privacy Policy

1 Introduction

fb012 ("fb012," "we," "us," "our") is committed to protecting the privacy and personal data of all individuals who access or use the fb012 online casino and sports betting platform (the "Platform"). This Privacy Policy ("Policy") describes how fb012 collects, uses, stores, shares, and protects your personal information when you visit our website, register an account, make deposits or withdrawals, or otherwise interact with our services.

This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). By accessing or using the fb012 Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read alongside the fb012 Terms & Conditions. In the event of any conflict between this Policy and the Terms & Conditions with respect to data privacy matters, this Policy shall prevail.

2 Personal Data We Collect

fb012 collects the following categories of personal data, depending on how you interact with our Platform:

2.1 Registration & Identity Data

• Full legal name as it appears on your government-issued ID;
• Date of birth (used to verify that you meet the 21+ age requirement);
• Nationality and country of residence;
• Residential address (including barangay, city, province, and ZIP code for Philippine residents);
• Email address and mobile number.

2.2 Identity Verification (KYC) Data

• Copies of government-issued photo identification (e.g., Philippine passport, SSS ID, UMID, driver's license, PhilSys National ID);
• Proof of address documents (e.g., utility bills, bank statements);
• Proof of payment method ownership (e.g., GCash or PayMaya account screenshots).

2.3 Financial & Transaction Data

• Deposit and withdrawal transaction records, including amounts, timestamps, and payment method references;
• Account balance history and betting activity records;
• Payment method identifiers (e.g., masked GCash mobile number, masked bank account number) — fb012 does not store full card numbers or e-wallet PINs.

2.4 Technical & Usage Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Pages visited, features used, session duration, and clickstream data;
• Login timestamps and session identifiers.

2.5 Communications Data

• Records of your communications with fb012 customer support via live chat or email;
• Feedback, survey responses, and promotional opt-in preferences.

3 How We Collect Your Data

fb012 collects your personal data through the following means:

• Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in promotions;
• Automatically: Through cookies, web beacons, and similar tracking technologies when you browse or use the fb012 Platform (see Section 8 for details);
• From third-party payment providers: When you transact via GCash, PayMaya, BPI, BDO, Metrobank, InstaPay, Visa, or Mastercard, those providers may share transaction confirmation data with fb012 to facilitate your deposit or withdrawal;
• From identity verification services: fb012 may use third-party KYC and anti-money laundering (AML) screening services to verify the information you provide during registration.

4 How We Use Your Personal Data

fb012 uses your personal data for the following purposes:

fb012 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by applicable Philippine law.

5 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, fb012 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfill our obligations to you under the fb012 Terms & Conditions, including account management, payment processing, and customer support;
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including anti-money laundering (AML) requirements under Republic Act No. 9160 (as amended), PAGCOR licensing conditions, and the Data Privacy Act;
• Legitimate interests: Processing necessary for fraud prevention, platform security, responsible gaming monitoring, and improving our services — where such interests are not overridden by your rights and freedoms;
• Consent: Processing for marketing communications and non-essential cookies, where we have obtained your prior, informed, and freely given consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6 Data Sharing & Disclosure

fb012 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment service providers: GCash, PayMaya, BPI, BDO, Metrobank, InstaPay, Visa, and Mastercard — to process your deposits and withdrawals;
• KYC and AML screening providers: Third-party identity verification and sanctions screening services used to fulfill our regulatory obligations;
• IT and platform service providers: Cloud hosting, cybersecurity, and analytics vendors who process data on our behalf under strict data processing agreements;
• Customer support tools: Live chat and helpdesk software providers used to manage your support interactions;
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine authorities, where disclosure is required by law or court order;
• Professional advisers: Lawyers, auditors, and accountants, where necessary for legal, compliance, or financial reporting purposes.

7 Data Retention

fb012 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account and KYC data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with Philippine AML record-keeping requirements;
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act;
• Customer support communications: Retained for two (2) years from the date of the interaction, unless a longer period is required for dispute resolution;
• Technical and usage data: Retained in identifiable form for up to twelve (12) months, after which it may be anonymized and retained for analytical purposes;
• Marketing preferences: Retained until you withdraw your consent or request deletion.

When your personal data is no longer required, fb012 will securely delete or anonymize it in accordance with our internal data disposal procedures.

8 Cookies & Tracking Technologies

fb012 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit our website. We use the following types of cookies:

• Strictly necessary cookies: Essential for the Platform to function correctly, including session management, login authentication, and security features. These cannot be disabled;
• Functional cookies: Remember your preferences (such as language settings and responsible gaming limits) to provide a more personalized experience;
• Analytics cookies: Collect aggregated, anonymized data about how users interact with the Platform to help us identify areas for improvement;
• Marketing cookies: Used to deliver relevant promotional content to you, subject to your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the fb012 Platform. For strictly necessary cookies, no consent is required as they are essential to the operation of the service.

9 Data Security

fb012 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the fb012 Platform;
• Encryption of sensitive data at rest, including KYC documents and financial records;
• Role-based access controls ensuring that only authorized fb012 personnel can access personal data, and only to the extent necessary for their job functions;
• Regular security audits, vulnerability assessments, and penetration testing;
• Multi-factor authentication (MFA) for internal systems access;
• Continuous monitoring for suspicious activity, unauthorized access attempts, and potential data breaches;
• Staff training on data privacy and security best practices.

While fb012 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is 100% secure. In the event of a data breach that poses a risk to your rights and freedoms, fb012 will notify you and the National Privacy Commission (NPC) within the timeframes prescribed by Philippine law.

10 Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by fb012:

• Right to be informed: The right to know what personal data fb012 collects about you and how it is used — as set out in this Policy;
• Right of access: The right to request a copy of the personal data fb012 holds about you;
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format;
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact the fb012 Data Protection Officer via the contact details provided in Section 14 of this Policy. fb012 will respond to all verified data subject requests within fifteen (15) business days of receipt, in accordance with NPC guidelines.

11 Children's Privacy

The fb012 Platform is strictly intended for adults aged 21 years and older, in accordance with Philippine gaming regulations. fb012 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that your child has registered on the fb012 Platform or provided us with personal data, please contact our support team immediately at [email protected] so that we can take appropriate action.

12 Third-Party Links

The fb012 Platform may contain references to payment providers and other service partners. Please note that fb012 is not responsible for the privacy practices of any third-party services. We encourage you to review the privacy policies of any third-party providers — such as GCash, PayMaya, BPI, BDO, and Metrobank — before sharing your personal data with them directly.

This Privacy Policy applies solely to personal data collected and processed by fb012 in connection with the fb012 Platform. It does not apply to data collected by third-party payment processors or other external services, even where those services are accessed in connection with your use of fb012.

13 Changes to This Privacy Policy

fb012 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or NPC guidance. When material changes are made, fb012 will notify registered users via email or in-app notification at least seven (7) days before the changes take effect, where reasonably practicable.

The date of the most recent revision is always displayed at the top of this page. Your continued use of the fb012 Platform after any amendments have taken effect constitutes your acknowledgment of the revised Policy. We recommend reviewing this Policy periodically to stay informed of how fb012 protects your personal data.

14 Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by fb012, please contact our Data Protection Officer (DPO) through the following channels:

• Email: [email protected] — please use the subject line "Data Privacy Request" for all privacy-related inquiries
• Live Chat: Available 24/7 via the in-app chat feature on the fb012 Platform

fb012 aims to acknowledge all data privacy inquiries within two (2) business days and to resolve them within fifteen (15) business days. For complex requests, we will keep you informed of progress and any expected delays.

If you are not satisfied with fb012's response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines.