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Frequently Asked
Questions about fb012

Everything you need to know about playing on fb012 — from creating your account and depositing via GCash to withdrawals, bonuses, and responsible gaming. Can't find your answer? Our 24/7 support team is always ready to help.

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Deposits & Withdrawals
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Games & Bonuses
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Account & Security
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Responsible Gaming
Quick Help Topics

What Can We Help You With?

Browse the most common topics fb012 players ask about. Click any category below to jump straight to the relevant FAQ section.

Registration & Verification

Learn how to create your fb012 account, complete KYC verification, and meet the 21+ age requirement to start playing legally in the Philippines.

GCash & PayMaya Deposits

fb012 supports instant deposits via GCash, PayMaya, BPI, BDO, Metrobank, InstaPay, Visa, and Mastercard. Find out minimum amounts, processing times, and how to link your e-wallet.

Withdrawals & Payouts

Understand how to request a withdrawal from your fb012 account, what documents are needed, and how long it takes to receive your winnings via GCash or bank transfer.

Bonuses & Promotions

Get the full picture on fb012 welcome bonuses, reload offers, free spins, and loyalty rewards — including wagering requirements and how to claim your bonus correctly.

Account Security

Find out how to reset your password, enable two-factor authentication, update your personal details, and keep your fb012 account safe from unauthorized access.

Responsible Gaming

Learn about fb012's deposit limits, loss limits, session timers, cool-off periods, and self-exclusion tools — all available free of charge from your account dashboard.

All Questions

fb012 FAQ

Browse all frequently asked questions organized by topic. If you still can't find your answer, our 24/7 live chat support is always available.

Registration & Account Setup

Creating an fb012 account is quick and straightforward. Visit the fb012 website and click the registration button on the homepage. You'll be asked to provide your full name, email address, mobile number, and date of birth. Make sure all details match your valid Philippine government-issued ID — this is required for KYC verification before your first withdrawal. Once you've filled in the form, check your email for a verification link and click it to activate your account. The whole process usually takes less than five minutes.

fb012 strictly enforces a minimum age of 21 years old for all players, in line with Philippine gaming regulations. During registration you must confirm that you are 21 or older. Before any withdrawal is processed, fb012 requires full KYC verification including a valid government-issued ID such as a PhilSys National ID, passport, UMID, or driver's license. Any account found to belong to a person under 21 will be immediately suspended.

No. fb012 strictly allows only one account per person. Creating duplicate accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login credentials, use the "Forgot Password" feature on the fb012 login page or contact our support team for assistance.

KYC (Know Your Customer) verification is required before your first withdrawal. To complete it, log in to your fb012 account, go to Account Settings, and select "Verify Identity." You will need to upload:
  • A clear photo or scan of a valid Philippine government-issued ID (front and back)
  • A selfie holding your ID
  • Proof of address (utility bill or bank statement dated within the last 3 months)
Verification is typically completed within 24–48 hours. You'll receive an email notification once your account is fully verified.
Deposits & Payment Methods

fb012 supports a wide range of payment methods popular with Filipino players:
  • E-wallets: GCash, PayMaya
  • Online banking: BPI, BDO, Metrobank
  • Instant transfer: InstaPay
  • Cards: Visa, Mastercard
GCash and PayMaya deposits are processed instantly, making them the most popular choice among fb012 players across Manila, Cebu, Davao, and Quezon City.

The minimum deposit on fb012 is ₱100 for GCash and PayMaya. For bank transfers via BPI, BDO, or Metrobank, the minimum is ₱500. Card deposits (Visa/Mastercard) have a minimum of ₱200. There is no maximum deposit limit, though very large deposits may require additional verification for security purposes.

GCash and PayMaya deposits on fb012 are processed instantly — your balance is updated in real time as soon as the transaction is confirmed on the GCash side. If your deposit does not appear within 5 minutes, please check that the transaction was successful in your GCash app, then contact fb012 support with your transaction reference number for immediate assistance.
Withdrawals & Payouts

To withdraw from fb012, log in to your account and go to the Cashier section. Select "Withdraw," choose your preferred method (GCash, PayMaya, or bank transfer), enter the amount, and confirm. Make sure your KYC verification is complete before requesting a withdrawal — unverified accounts cannot process payouts. The minimum withdrawal amount is ₱200.

fb012 processes withdrawal requests within 1–3 business hours for GCash and PayMaya. Bank transfers (BPI, BDO, Metrobank) typically take 1–2 business days depending on your bank's processing schedule. Withdrawals submitted on weekends or Philippine public holidays may take slightly longer. You'll receive an SMS and email notification once your withdrawal has been processed.

A withdrawal may be placed on hold for several reasons:
  • Your KYC verification is incomplete or documents are pending review
  • You have an active bonus with unmet wagering requirements
  • The withdrawal amount exceeds your daily limit and requires additional security checks
  • Our fraud prevention system has flagged the transaction for manual review
If your withdrawal has been pending for more than 24 hours, please contact fb012 support via live chat with your withdrawal reference number.
Bonuses & Promotions

fb012 offers a generous welcome bonus for new players who register and make their first deposit. The exact bonus amount and terms are displayed on the promotions page at the time of your registration. Bonuses are subject to wagering requirements — meaning you need to wager the bonus amount a specified number of times before you can withdraw bonus-derived winnings. Always read the full bonus terms before claiming any offer.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute differently to wagering — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms on fb012 for full details.
Account Security

Go to the fb012 Login page and click "Forgot Password." Enter the email address associated with your account and click Submit. You'll receive a password reset link in your inbox within a few minutes. Click the link, enter your new password, and confirm. If you don't receive the email, check your spam folder or contact fb012 support for manual assistance.

fb012 uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your financial information (GCash details, bank account numbers, card data) is never stored on fb012 servers — all payment processing is handled by certified third-party payment processors. We also offer two-factor authentication (2FA) for an extra layer of account security. We strongly recommend enabling 2FA from your account settings.
Responsible Gaming

fb012 provides a full suite of free responsible gaming tools accessible from your account dashboard:
  • Deposit Limits — Set daily, weekly, or monthly deposit caps
  • Loss Limits — Define the maximum you're willing to lose in a period
  • Session Time Limits — Auto-logout after a set play duration
  • Reality Check Reminders — Pop-up notifications every 30–90 minutes
  • Cool-Off Period — Temporary account suspension of 24 hours to 30 days
  • Self-Exclusion — Full account closure for 6 months, 1 year, 3 years, or permanently
Visit our Responsible Gaming page for full details on each tool.

To self-exclude, log in to your fb012 account, go to Account Settings, and select "Responsible Gaming." Choose "Self-Exclusion" and select your preferred duration (6 months, 1 year, 3 years, or permanent). Once confirmed, your account will be immediately closed and you will be blocked from re-registering for the duration of the exclusion. If you need urgent assistance with self-exclusion, contact our 24/7 live chat support team — they can process it immediately and confidentially.

If you feel that gambling is negatively affecting your life, please reach out for help immediately. fb012's 24/7 support team can help you activate self-exclusion or a cool-off period right away — no judgment, completely confidential. You can also contact our support team via live chat from within the fb012 app. Remember: recognizing the problem is the first and most important step. You are not alone, and help is available.

Remember: Gambling should always be entertainment. If it stops being fun, use fb012's free responsible gaming tools or speak with our support team. Must be 21+ to play.

Still have questions?

Our fb012 support team is available 24/7 — reach us via live chat in the app or by email.

Live Chat
Available in-app 24/7
Email Support
21+ Must be 21 or older to play on fb012

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